One Sixty: WTF?!

WTF?!

You all remember my closetmaid problem right?

*sigh*

Well, just about a week ago, I got my chance to vent when closetmaid asked me to fill out a survey about my recent customer service inquiry. (You know, that customer service inquiry I never received a reply to?) So of course I railed them in the survey - told them I was completely dissatisfied and that my issue had never been addressed, nevermind resolved.

About five minutes ago I received the following email:

Dear Jessica,

Thank you for your kind comments on our products and service. As you may know, so few people take the time to let a manufacturer know when they are satisfied.

If there is any other service we can provide for you, please let us know.

Regards,

Roumel

Roumel Sy

Consumer Line - Team Lead

ClosetMaid

visit us at www.closetmaid.com

1 800 874 0008

At this point I'm convinced that they're totally dense over there. I don't even want to dignify this email with a response! I'd rather just giggle a bit and let it go.

Blog Story

My now husband Mike and I purchased this quaint home back in spring of 2004 - our first home - and, being the handy folks we are, expected to have the entire thing renovated in about a year or so.

And here we still are... renovating away.

This house needed a complete overhaul. Its plaster walls were uninsulated, its attic floor covered in 2" of bat guano, its basement - dirt and snakes, its exterior - asbestos siding, and lead paint windows in every room. The electric had not been updated and light sockets hung bare from the ceiling. Plumbing featured cast iron radiators - and only one for the entire upstairs.

We began by gutting almost the entire house from top to bottom. (sans bathroom - we needed to pee) We rebuilt the entire upstairs, with a new floor (not new carpet or wood - the once unstable framing underneath) and turned 3 small rooms into two. We reinvented the downstairs by turning a closet into a hallway and eliminating interior exterior windows and doors from old half-assed additions.

New insulation, windows, electrical wiring (including phone and CAT-5 internet), plumbing and baseboards, and drywall were all added.

We purchased kitchen cabinets from a yard sale. (None existed previously.) Our families helped us replace and purchase new appliances including the once also missing washer & dryer.

Then we had the entire house lifted - straight into the air - dug out the dirt, and had a real basement foundation poured. We updated our oil tank and burner and created heating zones.

Outside, we took down trees and planted grass. We dug out an awkward hill to create a 2nd part to the driveway and used the rocks our house once sat on as a retaining wall. We electrified and repainted the garage.

And of course, we spent many an hour on finish work like paint, trim, closet doors, lighting fixtures, hardwood floors, curtain rods, dimmer switches, and many other things everyone else takes for granted. We are still working to complete all this final finishing, but happy to report that we are FINALLY nearing completion of all little things in all rooms!

In 2008 we began overhauling the exterior by creating a new french door entryway and building a farmer's porch and garage addition. We replaced our roof and then stripped off our siding and replaced with new clapboards. We then planted two new flowering trees and a maple in the front yard - our first major landscape purchases. I'm happy to report that here in 2011, the porch is nearing completion and the back yard is on the road to recovery with some new loam and grass. More plantings soon to come!

In 2012 we plan to attack the last MAJOR (emphasis on major) job in the house - the dreaded BATHROOM! We plan to first add a second bathroom in the basement. Then, demolish our current bathroom and rebuild it, adding a second bathroom on top for the upstairs.

And that pretty much brings you up to date. The battle continues day to day as we try and complete everything.

2 comments:

Todd - Home Construction Improvement said...: Customer Service? Are you kidding....it hardly exists in this Country anymore. Kinda sad...glad to see you have such a great attitude about it.; 6:24 PM
Greg said...: You see, the survey was processed in India, or beyond, where "you suck, a-holes" translates, loosely, to "your product is a-OK".

Aight, I'm gonna head out, like a fetus...

Hope everything comes out OK!; 5:14 PM

One Sixty

WTF?!

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